Terms and conditions of rental contracts
- Cars can be rented to a person aged at least 20 years and having a driver’s experience of at least 1 year.
- Renting a car requires that you show a driver’s license, a passport/ID card, and have a bank card that allows booking the security deposit (Maestro debit cards are not suitable for booking).
- Required security deposit amounts start from 100.- EUR.
- The deductible for the hull insurance is 400.- EUR.
- All our vehicles have free-of-charge roadside help package valid all over the Europe. In case of a technical breakdown, the car will be taken to the nearest brand service outlet where the breakdown will be repaired as soon as possible.
- In case of a technical breakdown of the vehicle, we will not cover the expenses of your trip being interrupted (hotel bookings, expenses related to continuing the trip / returning home, etc.). If the technical breakdown has not been caused by the client’s negligence, we will cover the expenses for returning the car. We definitely recommend getting travel insurance with trip interruption cover, because then the insurance provider will cover the expenses of your trip being interrupted.
Delivering and collecting the car within Tallinn city centre costs 20.- EUR.
The vehicle is handed over to the lessee with a full tank and it must be returned with a full tank as well.
The vehicle is handed over in a clean state. External wash and internal cleaning is included in the rental price. If the vehicle needs dry-cleaning, the lessee will have to pay 100.- EUR for the cleaning.
It is prohibited to take the vehicle into a country that is not listed in the rental contract!
Fines incurred during the rental period will also be payable afterwards. Fines that the lessor has not been informed about will be collected later as double amounts.
It is prohibited to smoke or drink alcohol in a rental car. Ignoring this rule will incur a penalty of 200.- EUR.
Rental services are paid before the start of the rental period, unless agreed otherwise beforehand.
The lessor has the right to choose the clients!
1. GENERAL PROVISIONS
1.1 The rental contract shall enter into force from the moment of being undersigned and shall end with the Vehicle being returned to the place and at the time agreed in the contract unless there are complaints.
In case of complaints, the rental contract shall remain in force until the complaints are solved.
1.2 A rental day’s length is 24 hours.
1.3 The fuel is not included in the rental price. The Vehicle shall be handed over to the Lessee with a full tank and the Lessee shall be obliged to return the Vehicle with a full tank as well.
1.4 It is prohibited to smoke or drink alcohol in a rental car. In case of ignoring this rule, the Lessor shall be entitled to request that the Lessee pay a penalty of 200.- EUR.
1.5 IT IS PROHIBITED TO TAKE THE VEHICLE ACROSS THE NATIONAL BORDER OF THE REPUBLIC OF ESTONIA WITHOUT THE LESSOR’S WRITTEN CONSENT! In case of ignoring this rule, the Lessor shall be entitled to request that the Lessee pay a penalty of 1,000.- EUR.
2. LESSEE’S RIGHTS
2.1 The Lessee shall have the right to retain the benefits (yields) of using the Vehicle.
2.2 If the Lessee does not agree to a request presented by the Lessor or to such request’s amount, the Lessee shall have the right to file an action to a court within 30 days after receiving the request. Failure to file an action within that time shall be considered the Lessee’s consent to the request in its full amount and the Lessee’s later complaints shall not be taken into account.
3. LESSEE’S OBLIGATIONS
3.1 In case of failure to timely pay the rental fee, the Lessee shall be obliged to pay a penalty interest of 1% of the due sum per each delayed day.
3.2 The Lessee shall be obliged to review the Vehicle before taking it into use, to make sure that it is suitable and in good working order, and to make the relevant note in the rental contract. A signature on the contract shall mean a lack of complaints.
3.3 The Lessee shall undertake to use the Vehicle according to the manufacturer’s instructions and good practices.
3.4 The Lessee shall be obliged to take good care of the Vehicle and to eliminate all incurred defects (to cover the expenses thereof) pursuant to the provisions of § 345 (1) of Estonian Law of Obligations Act.
3.5 The Lessee shall be obliged to refrain from using the Vehicle for the following purposes: unlawful activities or unlawful goals, towing, car races, training, etc. In case of ignoring this rule, the Lessor shall be entitled to request that the Lessee pay a penalty of 200.- EUR and compensate the damage caused.
3.6 The Lessee shall be obliged to use the Vehicle solely on roads declared as roads in Estonian Roads Act.
3.7 The Lessee shall refrain from handing over the Vehicle into use by any third parties, except by another driver stated in this contract and then only in the presence of the Lessee.
3.8 The Lessee or the other driver shall ascertain the Vehicle’s good technical state before each drive and shall monitor the Vehicle’s technical state during the drive. In case of a technical breakdown occurring, they must interrupt the drive until the breakdown has been eliminated. The Lessee shall verify the existence of oils and other work fluids in the Vehicle’s systems. If the Vehicle has incurred damage due to shortage or lack of oil or other fluids in the Vehicle’s systems, the Lessee shall cover all expenses related to repairing the Vehicle.
3.9 The Lessee shall refuel the Vehicle only with high-quality motor fuel intended for the Vehicle. Damage caused by low-quality fuel shall be covered by the Lessee.
3.10 The Lessee shall make all efforts to avoid any damage to the Lessor and to any third parties.
3.11 In case of a traffic accident, theft, vandalism etc., the Lessee shall immediately inform the Lessor about the fact. If the situation dictates the Lessee’s legal obligation to inform the rescue services or the police, the Lessee shall do so.
3.12 The Lessee shall return the Vehicle at the end of the rental period stated in the rental contract, at the agreed place and the stated time. The Vehicle must not be abandoned. In case of failure to return the Vehicle in due time, the Lessee shall pay triple rental fee for the period of delay and shall be liable for the Lessor’s economic losses resulting from the delay in returning the Vehicle.
3.13 In case of the Lessor and/or any third parties incurring damage or in case of loss of documents or items, the Lessee and the other driver shall present to the Lessor a written explanation about the event no later than within 24 hours. If there is no other way of presenting the written explanation, it can exceptionally be sent to the Lessor’s e-mail address stated in the contract, but in that case the written explanation must be digitally signed.
3.14 Upon the Lessor’s request, the Lessee shall be obliged to immediately pay any and all monetary requests and obligations resulting from this contract. Immediate performance of monetary requests shall not be suspended or hindered by any proceedings of a misdemeanour, criminal or insurance case. Payment of any damage shall not relieve the Lessee from paying the rental fee for the days spent on determining the damage and on restoring the Vehicle’s state as it was prior to incurring the damage.
4. LESSEE’S LIABILITY
4.1 The Lessee shall cover the damage resulting from a traffic accident or an unlawful behaviour of a third party, in the extent that these are not covered by insurance (incl. the deductible). The deductible is stated in the rental contract. If the insurance provider refuses to pay the insurance amount or if the case is not declared to be an insurance case, the Lessee shall undertake to compensate to the rental company all damages incurred.
4.2 The Lessee shall be fully liable for all elements and accessories lost from or replaced in the Vehicle.
4.3 The Lessee shall cover the damage caused to the Vehicle by the Lessee or by any third parties.
4.4 If the Lessee or the other driver has wilfully caused damage to the Lessor or a third party by own behaviour (action or inaction), the Lessee shall fully cover the damage caused.
4.5 The Lessee shall fully cover the damage caused while driving the Vehicle in a state of alcohol intoxication or with symptoms thereof, in a state of tiredness or in a state of being under the influence of any narcotic substance.
4.6 If the Lessee hands over the Vehicle to any third parties, the Lessee shall fully cover any damage caused to the Lessor or to any third parties.
4.7 If the Vehicle has been stolen or forcefully taken away, the Lessee’s liability shall be limited to 400.- EUR on the prerequisite that the Lessee returns to the Lessor the Vehicle’s documents, keys and immobiliser remote. If the Lessee does not return to the Lessor the Vehicle’s documents, keys and immobiliser remote in a case stated in this clause, the Lessee shall be liable for the Vehicle’s full value and shall be obliged to compensate the damage caused to the Lessor. If the Vehicle has been defrauded out of the Lessee’s possession, the Lessee shall be liable towards the Lessor for the Vehicle’s full value plus two monthly rental fees.
4.8 The Lessee shall pay rental fee for the time spent on eliminating (repairing) the damage caused to the Vehicle, at the rate of 1 day of repairs = 1 day of using the Vehicle, but not more than for 30 days.
4.9 The Lessee shall cover the damage caused by using low-quality fuel.
4.10 In case of returning the Vehicle with missing documents or keys or with a flat tire and/or broken wheel or with shortage of accessories, the Lessee shall pay the Lessor a contract penalty of 200.-EUR per each document or item lost, broken or missing.
4.11 In case of returning the Vehicle with its fuel tank not fully filled with motor fuel intended for that vehicle, the Lessee shall pay a refuelling fee of 15.- EUR and the cost of the fuel amount being short.
4.12 In case of abandoning the Vehicle, the Lessee shall pay the Lessor a contract penalty in the amount of the Vehicle’s acquisition cost.
4.13 In case of violations of the law committed in the course of using the property, the Lessee shall pay all fines, claims and contract penalties pursuant to the procedure prescribed in the legislation and the Lessor’s valid price lists. Parking fines that the Lessor has not been informed about shall be collected later as double amounts.
4.14 If the Lessee is involved in a traffic accident with the Vehicle and this results in an increase of the Lessor’s insurance risk coefficient, the Lessee shall pay both the deductible and the one-time contract penalty of 150.- EUR.
5. LESSOR’S OBLIGATIONS
5.1 The Lessor undertakes to hand over the Vehicle to the Lessee at the place and the time stated in the contract.
5.2 The Lessor undertakes to perform the rental contract in good faith.
5.3 The Lessor undertakes to perform regular technical maintenance of the Vehicle.
6. LESSOR’S RIGHTS
6.1 The Lessor shall be entitled to request a security deposit.
6.2 The Lessor shall have the right to inspect the Vehicle’s technical state and its state of cleanliness and tidiness.
6.3 The Lessor shall state the place, conditions and scope of repairs of the Vehicle, regardless of the Vehicle’s location.
6.4 The Lessor shall have the right to refuse to rent out the Vehicle, to terminate the rental contract and to request immediate return of the Vehicle if the Lessee or the other driver rouse suspicion, violate the rental contract’s conditions, cannot cope with operating the rental vehicle, have submitted false data when entering into the rental contract, use the Vehicle for a malicious goal, have mislead the Lessor or if any other facts are uncovered that may endanger the Vehicle or the Lessor’s interests.
6.5 Damage resulting from the Vehicle’s technical breakdown and any other damage (crash, traffic accident, the trip being cancelled or interrupted, damage resulting from failure to perform work or other obligations between the Lessee or the other driver and any third party) shall not be covered by the Lessor. Such expenses shall be covered by the Lessee and shall be considered the Lessee’s rental risk. If possible, the Lessor shall provide a replacement car. If a technical breakdown occurs during the rental period and the occurrence of the technical breakdown entails no wilful or negligent behaviour of the Lessee, the Lessee may request a rental fee discount of up to 10 percent for the rental period stated in the rental contract if it proves impossible for the Lessor to replace the Vehicle with another one.
6.6 If the Lessee fails to pay the invoice in due time, the Lessor shall have the right to publish the Lessee’s data in the register of payment problems and to unilaterally assign the debt claim to a third party. The Lessee shall cover the expenses related to debt collection.